Past Awards
2024
Best DEIJ Paper Award:
Finalist
Winning material:
Racial and gender biases in customer satisfaction surveys: Evidence from a restaurant chain
2022
MSOM Service Management SIG Best Paper Award:
Winner(s)
2021
Best Working Paper Award:
Honorable Mention
Winning material:
Delay Information in Virtual Queues: A Large-Scale Field Experiment on a Major Ride-Sharing Platform